Service Center

Information on services provided

Covered loss Insurance Application Documents The table is made of Category, Services provided, Business hours
Category Services provided Business hours
Customer PLAZA Security card issuance, Covered loss benefits and payment, insurance consultation, loan consultation, fund/trust product consultation Weekdays 09:00 ~ 15:50
(Customer service hours are 09:00 ~ 15:30)
Branches Insurance subscription and insurance contract consultation Weekdays 09:00 ~ 18:00
AM Project Team Insurance agency opening consultation and operation Weekdays 09:00 ~ 18:00
Loan window Mortgage loan, credit loan consultation and payment Weekdays 09:00 ~ 15:50
  • Lunch hours are either from 12:00 to 13:00 or 12:30 to 13:30, so please check with the organization before visiting.

Call Center Information

Covered loss Insurance Application Documents The table is made of Insurance Call Center, Loan Call center, Fund Call Center, Trust Call Center
Insurance Call Center
(1588-1001)
  • ARS : 08:00 ~ 23:30
  • Call Center Agent : Weekdays 09:00 ~ 18:00
Loan Call center
(1588-1010)
  • ARS / Call Center Agent : Weekdays 09:00 ~ 18:00
  • Call Center Agent : Weekdays 09:00 ~ 18:00
Loan Call center
(1588-1010)
  • ARS / Call Center Agent : Weekdays 09:00 ~ 18:00
  • Call Center Agent : Weekdays 09:00 ~ 18:00

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